Frequently asked questions

1. If I see something I like, how do I go about purchasing it?

Simple! Send me an enquiry using the order/enquiry format in the "Order & Enquiries" section. Please fill up the required details to enable me to respond to you. Wait for my response on the availability of the item- I endeavour to respond to all queries within forty eight (48) hours. If the item is available, you may proceed to make full payment for the same according to instructions, and the item will be shipped to you. I thank you in advance for your patience!

I do not list my prices online because I prefer to work with each customer's budget as a guide. I do not want to turn anyone away should the prices listed be not as expected. A realistic budget will be at least RM400 (US$120 onwards). 

My gift set prices reflect the time and thought put into designing and creating each set into a unique masterpiece. It is also out of my pure love for craftwork and sheer satisfaction of creating a gift that someone can give with love and pride, and the recipient to accept with joy and appreciation.

Please be sure to provide correct details, as I cannot be held responsible for inadequate or incorrect information given.

2. When do I make payment for the item(s)?

Please see FAQ No. 1 above. Full payment for the item(s) is to be made within three (3) days from the time you confirm your purchase. Regrettably, I cannot accept any reservations as there is no certainty then that you will proceed to buy the item(s), and which other buyer(s) may also be interested in. I trust that this is a reasonable request. If payment is not made within the stipulated time, and in the absence of any communication or consent on my part to extend the time period for payment, I will be compelled to release the item(s) for sale to other buyer(s).

3. What are your payment modes/methods?

At this present point of time, I only accept payment by way of bank transfer or bank-in. I am unable to accept any personal cheques or credit card payments. Bank-in details will be provided via email. 

To expedite matters, please scan and email me a copy of your transfer acknowledgement slip (if done via Internet banking) or deposit slip (if payment is banked in). Alternatively, you may cut and paste the transaction records in an email to me. I will only be able to deliver your item(s) once the payment is reflected in my account. I regret if this causes inconvenience to you, but this will help me identify your payment (the bank statements will not show the identity of the person making payment) and will make this a smoother transaction for all of us.

All transactions are in Ringgit Malaysia (RM) only.

4. Do you have multiple numbers of each item in stock?

For the smaller items such as bibs, I have limited quantities. For items such as the quilts, I only make one (1) piece of each item. I like that these pieces are one-of-a-kind and cannot be bought elsewhere, and they are exclusively designed for you. It defeats the purpose if I mass-produce multiple numbers of each item- hence, it is no longer exclusive nor one-of-a-kind.

5. Do you make custom items?

Yes, I am able to customize some limited designs for you, provided that your request is reasonable, that I am able to obtain the supplies and materials needed for your required project and if I have the capacity to take on your customized order. For customized items, a 70% deposit of the cost of the item (I will notify you in advance) is required upfront. In the event the item has been made, the balance payment of 30% is required before I am able to deliver your item(s) to you. Please refer to FAQ No. 2 above.

Please bear in mind, however, that if I need to order items to make your order there is a waiting period involved. I order my fabrics from the United States and it will take at least one (1) or two (2) weeks to receive them. As all items are handmade individually, they will take between three to four weeks to complete. Please bear this in mind before you request for a customized item, as I want you to be happy with your item(s) and the service I provide.

6. Refunds & Exchanges

Goods sold are not refundable or exchangable. Do note that that the colours you see in the pictures may vary from the actual product, due to different monitor settings. Please understand that the fabric in the actual products may differ from how you imagine it. However, we do try our best to show you real product pictures.

7. What types of material(s) do you use?

I pride myself in choosing beautiful, high-quality 100% cotton designer fabrics. 

8. Feedback/Criticism

Feedback/constructive criticism is welcome. If you are unhappy with your item (please see FAQ No. 6) tell me and we will work something out to keep you happy! If you are happy with your item, tell everyone! I want to make this a positive experience for you.

9. Packaging/Gift Boxes

I do provide gift packaging at an additional cost. Please specify how you'd like the gift wrapped, and I will provide the cost.

10. International Orders

Aside from Singapore, I presently do not ship internationally, but if you are interested, please contact me and we will work something out for you!

I hope you have a wonderful time browsing my blogshop! Do let me know if I can be of further assistance to you.